SUPPORT

The support section is for helping you learn more about Streaming Media Hosting and its services, and to assist you on getting started with your Streaming Media Hosting account. Our technical support experts are standing by 24/7 to ensure the fastest and most reliable delivery of your content.

CALCULATOR

USE THE CALCULATOR ABOVE TO HELP YOU ESTIMATE YOUR MONTHLY TRANSFER AND STORAGE REQUIREMENTS.

As an example; a 2 minute video encoded at 350kbps (kilobits per second) will have a “File Size” of approximagtely 6.9MB (megabytes). This means that file will transfer 6.9MB of information over the internet when viewed. To estimate your monthly transfer, simply calculate the number of times you expect each video to be viewed over a month’s time. So, if we continue our example; let’s say you expect this video to be viewed 10 times a day. 30 days x 10 views a day = 300 views. 300 x 6.9 = 2,070MB or about 2.1GB (gigabytes). Now, to help estimate your storage needs, add together the “File Size” for each of your videos. While your storage requirements will probably be pretty easy to pinpoint, your transfer will typically fluctuate from month to month. Your streaming representative will work with you to get you into the right package for your level of need, help you avoid problems, and will work with you as your streaming needs grow.

ENCODER SUPPORT

Our engineers are experienced with all of the most popular encoding software and devices including Adobe Flash Encoder, WireCast, NewTek, Viewcast and Windows Media Encoder to name a few.

 

  • flashmedia ADOBE FLASH MEDIA ENCODER

    Global Media Tools is an Authorized Adobe FVSS (Flash Video Streaming Service) Partner and is HD ready.

  • wirecast WIRECAST SOFTWARE

    Wirecast software lets you produce professional-looking live events with just a camera, internet connection and a computer.

  • tricaster NEWTEK

    NewTek -All-in-one, integrated live production system that offers the power of a live network studio.

  • datavideo DATAVIDEO

    ViewCast – designed with a combination of simplicity, portability and power. A great way to quickly stream live events over the internet, as well as live streaming to mobile digital devices.

  • xsplit XSPLIT

    XSplit Broadcaster is a desktop application designed to make your multimedia broadcasting and recording a lot easier and more fun to do.

  • vidblaster VIDBLASTER

    VidBlaster is an advanced audio/video-encoding and live-broadcasting application that provides new feature support, updates, and stability enhancements.

  • teradek TERADEK CUBE

    Compact, light weight, and built like a tank, the Teradek Cube is the smallest and most durable camera-top HD encoder on the market. With its new built-in Li-Ion battery, OLED display, microSD port, and MIMO Wifi technology, Cube takes wireless streaming to a new level.

Welcome to the Help Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.


 

Open A New Ticket

Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.

OPEN A NEW TICKET

Check Ticket Status

We provide archives and history of all your support requests complete with responses.

CHECK STATUS

QR CODE GENERATOR

WHAT IS A QR CODE?

QR codes let customers and potential customers instantly learn more about a business, by visiting a mobile web site or streaming video.

HOW TO MAKE A QR CODE?

Use our free and easy to use tool below. Just type your url in the box below and click submit.

Download the QR Code image and post on your web site or use for print in an advertisement.

HOW DO I MAKE IT WORK WITH MY PHONE

To find out what application is best for your smart phone, Android or iOS device we recommend doing a Google search for your specific model of your phone along with “QR reader”.
 

Then once you have it you can try scanning this code from your phone and it will take you to http://m.streamingmediahosting.com

Test your download and upload bandwidth speed to Streaming Media Hosting to properly select and trouble shoot encoding bit rates.

 

GETTING STARTED IS EASY & YOU CAN DO IT NOW

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